Refund policy
30-day returns
We want you to feel confident in every purchase. You can return items within 30 days of receiving your order. To be eligible, items must be unused, in their original condition and packaging, and come with proof of purchase.
Items we can't accept for change-of-mind returns
For hygiene and safety reasons, we can't accept change-of-mind returns on:
- Opened supplements
- Used recovery tools, such as foam rollers, massage guns and massage balls
- Worn clothing
This doesn't apply if the item is faulty.
Damaged or faulty items
If your item arrives damaged or faulty, contact us within 7 days of delivery with clear photos of the issue. We'll arrange a replacement or a full refund, including shipping, at no cost to you.
Change of mind
For change-of-mind returns, you're responsible for return shipping costs, and original shipping fees are non-refundable.
How to start a return
Email support@geargains.fit with your order number and the reason for your return. We'll reply with the next steps. Please don't send items back without contacting us first.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are processed within 5–10 business days to your original payment method. If you haven't received it after that, check with your bank or card provider, then contact us if it still hasn't arrived.
Exchanges
We replace items that are faulty or damaged. For a different size or product, return the original item and place a new order.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.