Shipping policy

Order processing

We process all orders within 1–3 business days (Monday to Friday, excluding public holidays). Once your order ships, you'll receive a confirmation email with tracking details.

Delivery times

• Australia, standard: 3–7 business days after dispatch
• Australia, express: 1–3 business days after dispatch
• International: 7–15 business days after dispatch, depending on the destination and customs processing

Delivery times are estimates, and remote or regional areas may take longer.

Shipping costs

Shipping costs are calculated at checkout based on your location and the shipping method you choose.

Split shipments

Some products ship from different suppliers or warehouses, so your order may arrive in separate packages. You won't be charged extra for this.

International orders

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer's responsibility.

Delays, lost or damaged parcels

If your order is delayed, hasn't arrived within the estimated time, or arrives damaged, email us at support@geargains.fit with your order number (and photos if anything is damaged). We'll work with the carrier to resolve it quickly.

Address accuracy

Please check your delivery address carefully at checkout. If you notice a mistake, contact us as soon as possible, ideally before your order ships.